Privacy Policy

Effective Date: July 24, 2025

At LIC Acupuncture & Wellness, we are committed to protecting your personal and health information. We may collect your name, contact information, appointment preferences, health history, and payment details. These are securely stored using HIPAA-compliant systems like JaneApp, with access limited to authorized staff.

We use this information to schedule appointments, support treatment planning, coordinate with your providers, and meet legal requirements. To support patient care and documentation, we may use secure, HIPAA-compliant tools including voice recording and transcription during appointments, phone calls, and voicemail processing. This helps ensure we accurately capture important details you share, so we can clearly understand your concerns, prioritize what matters most to you, and deliver care tailored to your goals, priorities, and outcomes. These recordings are used only for internal purposes, reviewed only by staff, never shared outside the clinic, and deleted once no longer needed. They are never sold, used for marketing, or applied to any non-clinical purpose. If you prefer not to have optional voice recording or transcription used during your care, let us know and we’ll make accommodations.

We also use Google Analytics to understand how visitors use our website. This tool collects anonymous data such as pages visited, device type, and general location. No personal health information is collected or shared through this system.

If you have questions about how your information is used or stored, please contact us at:

LIC Acupuncture & Wellness
42‑72 Hunter Street, Long Island City, NY 11101
(718) 806‑1617
email@licacuwell.com